## Privacy Policy for Hizaps

This Privacy Policy describes how Hizaps ("we," "us," or "our") handles information when you use our web application and chatbot services, which enable lead capture and website chat functionalities (the "Services"). We are committed to protecting your privacy and ensuring a safe and secure experience.

**Information We Collect**

When you use our Services, we may collect the following types of information:

* **Conversation Data:** This includes the text of your conversations with our chatbots. This data is collected solely to provide and improve the functionality of the chatbot, to facilitate communication between website visitors and our clients, and to assist us in resolving any technical issues you may encounter.
* **Lead Capture Data:** If our Services are used to capture lead information (e.g., names, email addresses, phone numbers) from website visitors, this data is collected on behalf of our clients. We process this information as a data processor for our clients.
* **Technical Information:** We may collect technical information such as your IP address, browser type, operating system, and device identifiers. This information helps us ensure the proper functioning of our services and analyze aggregate usage patterns, but it is not used to identify you personally.

**How We Use Your Information**

We use the information we collect for the following purposes:

* **To Provide and Maintain Our Services:** We use your conversation data to enable our chatbots to understand queries and provide relevant responses, and to facilitate the chat functionality.
* **To Process Lead Capture Data:** We process lead capture data as instructed by our clients, enabling them to receive and manage leads from their websites.
* **To Improve Our Services:** We may use aggregated and anonymized technical information to understand how our Services are being used and to make improvements.
* **For Customer Support:** If you contact our support team, we may use your information to help resolve your inquiries and provide assistance.
* **To Ensure Security:** We use technical information to monitor for and prevent fraudulent activity and to maintain the security of our Services.

**We do not use your data for training our AI models.**

**Data Retention**

We retain your conversation data and lead capture data for a limited period, typically no longer than is necessary to fulfill the purposes for which it was collected, including for troubleshooting and service improvement, or as instructed by our clients. Technical information is retained for a similar period or as required by law.

**Data Sharing and Disclosure**

We do not sell, rent, or trade your personal information with third parties. We may share your information in the following limited circumstances:

* **With Our Clients:** Lead capture data and relevant conversation data are shared with our clients on whose behalf the information was collected, as part of providing our Services.
* **Service Providers:** We may share your information with trusted third-party service providers who assist us in operating our web application and providing our Services (e.g., hosting providers). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
* **Legal Compliance:** We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.
* **Protection of Rights:** We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

**Data Security**

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

**Your Choices**

You may choose not to use our chatbot services if you do not agree with this Privacy Policy. If you have any questions or concerns about your data, please contact us using the information below.

**Changes to This Privacy Policy**

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last Updated" date.

**Contact Us**

If you have any questions about this Privacy Policy, please contact us.

Last updated on May 29, 2025

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